Privacy Policy

1. Data We Collect

• Account information: username, email address, phone number, full name and password (passwords are stored only in encrypted/hashed form, never kept in plain text).
• Game data: your characters, level, items, guild, in-game progress and in-game messaging/support tickets.
• Technical data: IP address, connection time, device/browser information (for service operation, security and fraud prevention).

2. How We Use Data

• To create, verify and manage your account
• To provide, maintain and improve the game and website
• To ensure security and prevent account abuse and fraud
• To send you service-related notifications and announcements (e.g. password reset, account verification, update news)
• To respond to support tickets
• To fulfill our legal obligations

3. Legal Basis (KVKK / GDPR)

We process your data on the basis of the performance of the contract between us (your account and the game service), legitimate interest (security, fraud prevention) and, where necessary, your explicit consent.

4. Data Sharing

We never sell your personal data. We share it only in the limited cases necessary for the service to function, and with the following service providers:

• Hosting: the infrastructure provider that runs our servers
• Email delivery: our email service provider for notification/verification emails
• Google Play: for app distribution and payment processing (where applicable)
• Google Translate: when you select a language on the website, the page content is sent to Google for translation
• Legal obligation: with the competent authorities when required by law

5. Cookies

We use only the cookies necessary for the service to function: a session cookie (to recognize you when you log in) and a language preference cookie (to remember the language you chose). We do not use third-party cookies for advertising or tracking.

6. Data Retention

We keep your data for as long as your account is active. When you delete your account, your personal information (email, phone, name, IP) is removed/anonymized. Any records we are legally required to keep are retained only for the relevant period.

7. Your Rights

Under KVKK and GDPR, you have the right to access, correct and delete your data, to object to its processing and to withdraw your consent.

You can permanently delete your account and personal data at any time: Delete My Account. For other requests, please contact us.

8. Security

We take reasonable technical and administrative measures to protect your data: passwords are stored hashed, our servers undergo security audits, and access is limited to authorized personnel only. Although no system is 100% secure, we take care to protect your data.

9. Children's Privacy

The Service is not intended for children under 13; we do not knowingly collect personal data from anyone under 13. If you become aware that a child has provided us with data, please contact us so we can take the necessary action.

10. Changes

We may update this policy from time to time. For material changes, we will refresh the "last updated" date on this page. Your continued use of the Service means you accept the current policy.

11. Contact

For privacy-related questions, requests or complaints: destek@mobile2fix.com.tr